Dr. M-H. Carolyn Nguyen is a Director of Technology Policy at Microsoft, focused on policy issues related to artificial intelligence, the digital economy and internet governance. Her work is aimed at shaping global policy-making by engaging with stakeholders and raising awareness of the role of technology in economic development, through participation in public policy dialogues globally, including the Organisation for Economic Co-operation and Development (OECD), the United Nations, Internet Governance Forum and the World Economic Forum. Her past activities have included policy initiatives on machine learning and ethics, intelligent systems, open/big data, privacy, connectivity, and their effects on existing social, economic and policy frameworks. She has worked at the intersection of these disciplines, collaborating with researchers, subject-matter experts, and industry pioneers, developing an evidence base to encourage a more holistic approach to policy. She is a member of the Artificial Intelligence expert Group at the OECD, a vice chair of the International Chamber of Commerce Digital Economy Commission, and a past member of the Multistakeholder Advisory Group for the Internet Governance Forum.
Prior to joining Microsoft, Carolyn held a number of positions with Research in Motion, Avaya Communications, Lucent Technologies, and Bell Laboratories in the US and abroad. In addition to her policy work, her experience includes a range of business and technical responsibilities in developing and bringing to market innovative telecommunications solutions globally. Carolyn received her Ph.D. from the Center of Telecommunications Research at Columbia University, her Master from Cornell University, her Bachelor from Princeton University, and completed Executive Business Management Programs at Harvard Business School and London Business School.